Most of us, at one time or another, have been required to call a company’s customer service department. While it is not something we necessarily want to do, by opening up the lines of communication, we are sometimes pleasantly surprised. A recent survey by TalkTo and ResearchNow revealed that 53 percent of Americans spend 10 to 20 minutes on hold every week calling companies for support. Why are so many people spending time contacting customer service? Simply put: people want to tell their stories and feel like their voices are being heard.
In this time-stressed world, companies – like people — sometimes forget to listen. Masonite is committed to making customer service a positive interaction. We work hard provide our customers with innovative, quality doors and excellent service. That commitment to excellent service begins with slowing down and listening. Continue reading